Welcome to Hair Haven Herbals ("we", "us", or "our"). This Shipping Policy applies to all orders placed through our website https://hairhavenherbals.com/("Website"). By placing an order, you agree to the terms set out below. These policies are designed to ensure clarity and mutual understanding regarding our shipping and delivery practices.
1. General
We aim to maintain accurate stock levels, but on rare occasions, some items may be unavailable at the time of purchase. In such cases, we will ship the available products and notify you regarding the out-of-stock items. You can choose to wait for restocking or request a refund for the unavailable items.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, size, and destination of the order. This amount is charged along with your purchase and will be the final shipping cost you pay.
3. Dispatch Time
All orders are dispatched within 2 to 3 business days after payment is confirmed.
Our warehouse operates Monday to Friday, excluding national holidays. While we strive to process orders promptly, occasional delays may occur due to high demand or holiday schedules.
4. Delivery Time
Orders are typically delivered within 5 to 7 business days from the date of dispatch. Delivery times may vary slightly depending on your location and the shipping provider.
5. Change of Delivery Address
We can accommodate delivery address changes before the order has been dispatched. Please contact us immediately if you need to modify your shipping details.
6. P.O. Box Shipping
We deliver to P.O. box addresses using standard postal services. Courier services may not be available for these addresses.
7. Military Address Shipping
We can ship to military addresses using USPS or India Post, but courier services may not be available for such locations.
8. Out-of-Stock Items
When an item is out of stock, we will hold your order and notify you. You can choose to wait for the item or receive a refund for that specific product.
9. Delayed Delivery
If your order hasn't arrived within the expected delivery window, please contact us. We will investigate with the shipping provider and update you accordingly.
10. Tracking Notifications
Once your order is dispatched, you’ll receive a tracking link via email or SMS to monitor the delivery status in real time.
11. Damaged Parcels
If your parcel appears damaged upon arrival, please refuse delivery if possible, and notify us immediately. If you received the parcel without being present, contact us with photos of the damage and packaging.
12. Duties & Taxes
12.1 Sales Tax
All applicable sales taxes are included in the prices displayed on the website.
12.2 Import Duties & Taxes
For international orders, import duties and taxes may apply depending on your country’s laws. These fees are your responsibility. If you refuse to pay the duties, the items will be returned to us, and you will be refunded the item cost minus return shipping and any non-refundable shipping charges.